REFUND AND RETURN POLICY

NO RETURNS ARE ALLOWED DUE TO COVID-19 OUTBREAK AND ALLERGY PURPOSES. ALL ITEMS ARE SOLD AS IS, NO REFUNDS. 

These rules apply to anyone who does business with Preloved Passion Resellers and it's affiliates.

*VINTAGE, NEW  AND PRELOVED ITEMS CAN NOT BE RETURNED. PREWORN

ITEMS ARE PRELOVED WHICH MEANS THEY ARE MOST TIMES USED AND MUST BE REWASHED WITH THE DETERGENT OF YOUR CHOOSING.

PLEASE REWASH ITEMS AT YOUR DISCRETION, CERTAIN ITEMS ARE SANITIZED AND LIGHTLY WASHED

STORE CREDIT IS ISSUED IN CERTAIN INSTANCES FOR NEW PRODUCTS ONLY BUT IS RARELY APPROVED! ALL SALES ARE FINAL.

PHOTOS MUST BE SENT VIA EMAIL, AND APPROVED BY A TEAM MEMBER AND OUR LEGAL ANALYST BEFORE A STORE CREDIT OR SHOPPING GIFT CARD IS PROCESSED. 

IF GIFT CARD IS ISSUED, THE BROKEN  NEW OR DAMAGED MERCHANDISE ITEMS MUST BE MAILED TO OUR RECYCLING AGENCY AT YOUR EXPENSE.  ' NEW ITEMS ONLY' NO REFUND, ONLY STORE CREDIT.

***Disclaimers are always listed underneath each item if there is a disclaimer needing to be announced so please read carefully, Preloved items are Preloved so they will have normal wear and tear, if special disclaimer is noted and you still purchase the item then unfortunately we can not and will not accept the item back.***

**THE ITEMS MUST ARRIVE TO OUR RECYCLING CENTER  BEFORE ANY CREDITS ARE GIVEN. PLEASE SIGNIFY ON THE PACKAGING IF THE ITEM IS A RETURN BECAUSE IT WILL BE SANITIZED AND DONATED TO A LOCAL GOODWILL OR HOMELESS SHELTER IF CONDITION IS FAIR ENOUGH. THIS HELPS WITH ASSORTMENT. WE DO NOT PROCESS REFUNDS UNDER NO CIRCUMSTANCES. However we will credit your shipping up to $5.00 MAX and the single item amount you paid for the damaged item after we receive the item back at our recycling facility. "Third party"  

If the item does not fit, unfortunately we do not accept these returns under no circumstances 

 PHOTOS ARE TAKEN OF ALL PRODUCTS BEFORE AND DURING SHIPPING FOR YOUR PROTECTION AS WELL AS OURS 

 PLEASE ALLOW 1-5 DAYS FOR A RESOLUTION. ANY FALSE DISPUTES FILED WILL BE CHALLENGED WITH PROOF AND MAY RESULT IN LEGAL AUTHORITY INVOLVEMENT.

WE DO CONSULT WITH OUR LEGAL TEAM BEFORE CREDITS ARE ISSUED. WE ARE NOT RESPONSIBLE FOR THE PACKAGE AFTER IT HAS BEEN SCANNED BY THE CARRIER. 

PLEASE FILE A INSURANCE CLAIM WITH THE CARRIER FOR DAMAGE , THEFT OR LOST PACKAGES. IT IS NOT OUR FAULT IF THIS INCIDENT OCCURS AFTER SHIPMENT.

INSURANCE IS ADDED TO ALL ORDERS AT NO ADDITIONAL COST TO YOU. CLAIMS CAN BE FILED ONLINE OR VIA PHONE WITH UPS, DHL, USPS OR FEDEX.

PLEASE HAVE YOUR TRACKING NUMBER AVAILABLE WHEN CONTACTING THE CARRIER. WE CAN NOT LEGALLY INVOLVE OURSELVES WITH ANY PERSONAL CLAIMS. THE INSURANCE IS PURCHASED BY US FOR THE CUSTOMER'S PROTECTION AND IS ADDED TO ALL ORDERS. LARGER ORDERS EXCEEDING $100.00 WILL RECEIVE MORE INSURANCE ADDED AT NO ADDITIONAL COST.

WE DO NOT OWN COPYRIGHTS TO ANY ITEMS OR BRANDS. ALL ITEMS ARE RESOLD BY OUR COMPANY HOLDING NO LEGAL RESPONSIBILITY FOR PRODUCTS WE HAVE NOT MANUFACTURED.

ALL SOLD OR DISPLAYED  BRANDS OWN THEIR OWN COPYRIGHTS.

WE DO NOT OWN COPYRIGHTS

 WE HAVE NO AFFILIATION WITH ANY RESOLD BRANDS. WE ARE A THRIFT BOUTIQUE RESELLER ONLY, SUCH AS A GOODWILL COMPANY.

 WE CAN NOT CONFIRM NEITHER AUTHENTICATE LEGITIMACY OF ANY PRODUCTS SOLD. WE SIMPLY SOURCE, BUY AND RESELL. 

YOU THE SHOPPER, DO AGREE TO ALL STATED TERMS BY CONFIRMING ANY AND ALL ORDERS PLACED WITH US BY YOU THE BUYER RATHER ONLINE OR DURING A LIVE SHOW.

THANK YOU 

GOD'S BLESSINGS TO YOU,

The Preloved Passion Resellers Team